Frequently Asked Questions

Q: What will it cost me – and when will any legal fees be paid?

This is a 'no win, no fee' claim. "No win, no fee" means just that; you will not have to pay for any costs or fees unless you win. We absorb any initial costs and then take our fees as a fixed percentage following any settlement or judgment.

Question 1

1. What is Whole Life Insurance?

Answer

Whole life insurance is life insurance which continues until the insured person dies, stops paying the premiums or cancels the policy. Whole life insurance is different to term life insurance which ceases at a predetermined date. Only whole life insurance policies are being considered for these claims.

Question 2

2. Will a claim be brought against the independent financial adviser or broker who sold me the insurance?

Answer

No. We are not pursuing IFAs or individual brokers, just the insurance companies themselves.

Question 3

3. Who are we claiming against?

Answer

We will pursue the insurance companies who have misled customers.

Question 4

4. How do I know if I have a claim?

Answer

If you or a loved one cancelled a life insurance policy because the monthly premiums increased unexpectedly, simply provide your email address and WLI Claims will be in touch. Start your claim now.

Question 5

5. Can all policyholders bring a claim?

Answer

Yes. This includes anyone who has surrendered a whole life insurance policy because of unexpected, uneconomical premiums – either directly or through a would be beneficiary, executor or personal representative. Even if the policyholder is deceased, an executor may still claim on behalf of their estate.

Question 6

6. What will it cost me – and when will any legal fees be paid?

Answer

This is a 'no win, no fee' claim. "No win, no fee" means just that; you will not have to pay for any costs or fees unless you win. We absorb any initial costs and then take our fees as a fixed percentage following any settlement or judgment.

Question 7

7. Can I use my own legal insurance?

Answer

You can, if you wish, pursue your claim separately from others.

Question 8

8. Which insurance providers are involved?

Answer

We have already identified a number of insurance companies we believe are answerable for wrongdoing and will consider claims against any additional insurer based on your circumstances.

Question 9

9. How do I make a claim?

Answer

If you or a loved one cancelled a life insurance policy because the monthly premiums increased unexpectedly, simply provide your email address and WLI Claims will be in touch. If you are eligible to claim, we will start and manage that process for you. Start your claim now.

Question 10

10. How long will it take for the claims process to get underway?

Answer

The legal process inevitably takes time so it might take several months for us to collate the information we need. But we will stay in touch and keep you informed. Please rest assured that the timeframe does not prejudice your claim.

Question 11

11. Will I have to go to court?

Answer

This is very unlikely given the number of potential claimants involved.

Question 12

12. How much compensation will I get?

Answer

If you have an eligible claim you could expect to recover a significant sum of tens or even hundreds of thousands of pounds.

Question 13

13. Who pays my compensation?

Answer

The insurance company.

Question 14

14. Is there a time limit for making a claim?

Answer

We can only assess whether a time limit will apply once we have a better understanding of your circumstances. We can work with you to obtain the relevant information. The sooner you get in touch with us, the better.

Question 15

15. What if I do not have the paperwork?

Answer

We don’t need this for you to make initial contact with us.

Question 16

16. How long does it usually take for a claim to be paid out?

Answer

As legal processes can take time, we cannot be specific. But we will process your claim as quickly as we can.

Question 17

17. Can I claim for somebody else?

Answer

Yes – an interested party can claim on behalf of a policyholder affected by loss of their whole life cover, whether they are living or deceased (also see our answer to Q5 above).

Question 18

18. What information do I need to provide?

Answer

Once you have made initial contact, we will get back to you in due course and will need 'the basics' to start with. This will include, if possible, the policy number, name of insurance company and roughly when the policy was issued and surrendered.

Ultimately, the more information you are able to provide, the better. Don’t worry though, we will guide you through the process and we can even approach the insurer on your behalf to ask them to provide information should we need to.